Frequently Asked Questions
General Service Questions
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Q & A
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Q. What are the benefits of doing online
(i.e. web-based) payroll? |
A. Doing payroll online is convenient, accurate, inexpensive
and safe. You have access to your payroll service 7 days a week, 24
hours a day from an internet connection. You never have to worry
about tax software updates, security concerns, year end
W2's, or tax filings. Best
of all, your employees will love the convenience of direct
deposit which automatically transfers funds directly to their
checking account.
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Q. Who do I contact for questions? |
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A. If you have not yet filled out the
payroll service request form and still have
some initial questions not covered here, feel free to contact
Intellisoft sales. Once you have signed up for this service,
all subsequent questions should be directed to our partnered payroll
service provider.
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Q. Is Intellisoft providing the payroll service
for my company? |
A. No. Intellisoft has partnered with a handful of leading nationwide payroll service
providers to bring you directly in touch with experts
in their respective field. We worked closely with our channel partners
to develop a unique integrated solution that bridges ManageMore's
time and attendance capabilities as well as our General Ledger to
the payroll vendor's online system. Our innovative technology brings
high-end enterprise capabilities to the small business owner at no
additional cost to you.
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Sales and Conversion
Questions
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Q & A
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Q. What if I enroll in the service in the middle of the quarter? |
A. Depending upon your needs, our partnered payroll specialists
are experienced with getting you started at any time. In
addition to the standard documentation, all they need are your
payroll and tax records for the current year. If you are currently
using another payroll service, or have the information in a
spreadsheet format, they can often import this information directly
into their system.
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Q. How do I learn how to use the Internet service? |
A. A payroll specialist will work directly with you
until they are comfortable you possess the skills to submit your own
payroll successfully. ManageMore's integrated payroll
process also reduces the learning curve because
of it's unique interaction with their online payroll system.
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Q. How will I be billed for this type of
service? |
A. Typically, the service fees are deducted directly
from your business checking as needed. Depending on the
payroll service partner you choose, these deductions typically occur
after each payroll cycle or on a monthly basis.
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Q. Once I am using the payroll service, how do I get help? |
A. After you are enrolled, you will be assigned a payroll
specialist to handle your account. Simply contact your payroll
specialist via email or telephone at anytime.
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Q. How quickly after I enroll can I get my first payroll
processed? |
A. If you have all of your current payroll records in order,
you can often be up and running within one payroll cycle.
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Q. Will I be charged anything if I cancel my
account? |
A. You may cancel at any time with no cancellation fee.
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Q. How will I provide my payroll information to
my accountant at year end? |
A. After each payroll cycle, you will be provided with all
the typical payroll reports used by businesses today.
Depending on the online payroll provider you choose, these reports
may be emailed to you or require you to log in to your account
through an internet connection. Also keep in mind that ManageMore
is capable importing your payroll details directly into ManageMore's
General Ledger after each payroll cycle.
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Q. I have only one employee; is this payroll
service right for me? |
A. Yes! Intellisoft has partnered with leading payroll
service providers that specialize in companies as small as one or
two employees. ManageMore's online payroll service is targeted
at very small businesses like yours, so you can spend your time on
your business and not on compliance with payroll regulations.
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Q. In what states is this service available? |
A. All of our payroll channel partners can service all 50 states.
In some cases, our payroll service providers may have local offices
in your city or state, but this is not a necessity in order to
utilize this type of service.
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Q. Does the payroll service offer other options like Cafeteria
Plans, Section 125, Worker's Compensation and other benefits? |
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A. Yes. After signing up, please speak with your
dedicated payroll specialist regarding other optional services that
can be handled for you as well.
Section 125:
Savings depends on number of employees participating in the Plan and
the dollar amount of health insurance premiums paid by the employee.
Not all businesses are eligible to participate under Section 125 of
the IRS Code.
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Tax Filing Questions
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Q & A
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Q. What help does this service offer me for
filling out state and local payroll tax forms? |
A. This is one of the big benefits of this service..
All state and local tax filing are handled on your behalf. You
don't have to deal with this very time-consuming process at all.
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Q. How are Employer Tax Deposits calculated and paid? |
A. Our partnered payroll service providers will collect the rate information from you during the
"Conversion" process. Once they have received all of the necessary
information to get you enrolled in the tax filing service, they will
calculate your tax liability each time you run your payroll. Since
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base those calculations on the information they receive from you, you
must ensure that all of your tax rate information is current and
correct. Depending upon your deposit frequency as determined by the
"Federal Lookback Period", they will electronically deposit your taxes on
or before the due date.
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Q. What is the procedure used for tax filing and payment
services? |
A. All of our partnered payroll service providers takes responsibility for handling your federal, state,
and local payroll taxes. Our payroll vendors pride themselves on
being payroll tax experts, and their commitment to staying current
with the constant changes in tax regulation is typically backed by a "No
Penalties" Guarantee. As long as the information you provide
them is on
time and accurate and your account is sufficiently funded, your
payroll tax deposits and tax filings will be on time and accurate –
or they will pay the resulting payroll tax penalty.
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Q. Which taxes does the payroll service file? |
A. Our payroll service vendors make all federal calculations and
deposits, including federal income tax withholding, Social Security,
Medicare, and federal unemployment tax. They also make all
state deposits including state income tax withholding, state
unemployment insurance and disability (in the applicable states,
such as California).
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Payroll Processing Questions
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Q & A
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Q. What is Direct Deposit?
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A. This is a method of paying employees using a type of
electronic funds transfer (EFT), which allows employers to deposit
employees' pay directly into their designated bank accounts without
having to handle a paycheck. It is an efficient method of paying
employees.
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Q. How does Direct Deposit work?
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A. You provide the payroll vendor with specific account
numbers for both your business and your employees. The payroll
vendor works with your company's bank to process the Direct Deposit
transactions for your payroll. This requires one business day
between input and check date to process via the Automated Clearing
House (ACH) system established under federal banking laws.
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Q. After I submit my payroll for processing, how long does it
take to get my checks?
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A. This depends upon the method of delivery you choose.
Typically, if you choose to do direct deposit, funds will be
transferred to your employees bank account within 2 days of posting
the payroll information. If you request for your payroll
checks to be printed and delivered to you directly, then they are
usually delivered the next day via courier.
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Q. What if I have employees in multiple states? |
A. Your first state or locality is included in your base
payroll processing fee. Each additional state or locality thereafter
may be subject to an additional charge depending on the payroll
service provider's policies.
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Q. What if I need to void a check? |
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A. If you need to void a check, just notify your Payroll
Specialist so that we can make the proper adjustments and update
your records. |
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About
ManageMore Online Payroll Service