If you have been directed to this page, then you are probably having a difficult time retrieving our ManageMore product electronically.  Although Intellisoft has made every effort to ensure a smooth "Software on Demand" download experience, there is a very small possibility (less than 5% chance)  that customers will run into download problems.  In almost every case, the software download issues are not a result of problems on our end. Below, you will find the most common reasons for an unsuccessful download, with possible suggestions to correct the matter.

1. Your Browser Security Settings may be blocking the software download from taking place.

If you are experiencing an immediate block of the download before it even begins, you may have your browser security settings too high. Administrators and some advanced users can set their web browser (i.e. Internet Explorer, FireFox, etc.) to prohibit downloading of EXE files.  An EXE (short for executable) file is not dangerous when you know the source it is coming from.  Unfortunately, due to the high amount of computer viruses in the wild, some users become weary of downloading any EXE file and may set their security too high (preventing legitimate downloads from occurring).   You will need to lower your security settings to allow our product to download to your local pc. Please check the documentation provided with your web browser on how to accomplish this. 

 Intellisoft has made great strides to ensure you that our products are 100% safe to download.  All of our products are digitally signed and authenticated for your protection.

2. Firewall Software Settings may be blocking the software download from taking place.

If you are experiencing an immediate block of the download before it even begins, you may have a firewall software running that is prohibiting any files from being downloaded.  For similar reasons as mentioned with Browser Security settings above, a firewall program may prohibit certain internet activity from occurring.   Software products  like McAfee, Norton, etc. may be to blame here.  Consider temporarily disabling your firewall software to see if the download problem goes away.

3. Your internet connection may be to blame.

From time to time, your internet service provider or our internet service provider may experience problems.  We recommend you wait about 15 minutes and retry your download again.